Wise Wombat is committed to protecting and respecting your privacy in accordance with the Privacy Act 1988. In this Privacy Policy, us, we or our refers to Wise Wombat, a trading name of Andrew Murphy Consulting Pty Ltd, ABN 54 644 714 670.
This Privacy Policy explains how we handle your personal information because we know you care about how the information you provide to us is used and shared. It includes what information we collect, how we gather this information, why we need to collect it, what we do with it, and who we might share it with.
This Privacy Policy also outlines how you can access or correct information we hold about you, how you can make a complaint, and how you can ask further questions about our Website, Platform, and online activities.
Users and acceptance of terms
This Privacy Policy applies to visitors to wisewombat.io, our Website and Platform, who view only publicly available content, and users who create an account, upload or import a manuscript, purchase a product or service, or otherwise interact with us.
By visiting our Website or Platform, or by providing us information offline either via email or by phone, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use.
You are now viewing our current Privacy Policy. Changes may need to be made from time to time, and this is done by updating this Privacy Policy.
We strongly urge you to review this page periodically so that you are aware of our current privacy practices. By providing personal information to us, you consent to our collection, use and disclosure of your information in accordance with this Privacy Policy.
If you have questions or require any additional information regarding this Privacy Policy, please email andrew@andrewmurphy.io.
What information do we collect?
Wise Wombat will only collect personal information about you by lawful and fair means. We collect a number of different types of information, which may include:
- Personal information such as name, address, contact number, contact email address, and social media information.
- Account, company, and contact information such as telephone number, email address, and mailing address.
- Billing information such as bank account details including BSB number, account numbers, credit or debit card details, expiration date, billing address, CVC codes, and similar information. Billing information is collected and processed by our third-party payment processor, Stripe.
- Information provided to us or acquired, with your consent, in order for us to assist with your enquiries.
- Information from customer surveys and/or promotional offers that you participate in.
- Manuscript, project, import, and analysis information that you upload, import, submit, or generate while using our Platform.
- Information from your computer or browser including but not limited to your IP address, browser type, operating system, software installed on your computer, and geo-location information.
How do we collect information?
Most of the information we collect will come directly from you or from your activity. This can come from our online contact form, newsletter subscription opt-in form, account registration, manuscript upload or import, use of the Platform, telephone calls, and when you contact us directly through email or mail. We may also capture information from you, or from third parties.
Why do we need your information?
We collect, hold, use, and disclose information about you which is reasonably necessary to:
- Assist with your questions, complaints, and dealings with us.
- Enable you to access and use our Website and Platform.
- Provide manuscript continuity assessment, project import, account, and related services.
- Conduct market research so that we can customise our products, services, Website, and Platform to meet your needs and interests.
- Improve our products and customer service.
- Send you our newsletter if you are a subscriber.
- Periodically send promotional emails, campaigns, new products, special offers, and other information that may be of interest to you, through email.
- Arrange for services to be provided by third parties.
- Ensure the smooth running of our internal operations, such as record keeping, data analytics, or for audit and training purposes.
- Fulfil our legal obligations, resolve disputes, and enforce our agreements with third parties.
Who do we disclose your information to?
We may disclose your personal information where it is required or reasonable to provide a product or service that you have requested, or for any of the purposes outlined in this Privacy Policy. Where appropriate, we will disclose your information to:
- Our related body corporates, or third parties as required to provide our products and services, including external service providers such as payment system operators, authentication providers, cloud hosting providers, analytics providers, email delivery providers, AI and infrastructure providers, lawyers, accountants, other advisers, financial institutions, and information technology providers.
- Any government organisation or agency.
- Administrative service providers.
Authorisation and disclosure limits
You authorise us to contact such third parties for the purposes of providing you with the products and services that you have requested. Other than when required or permitted by law, as specified in this Privacy Policy, or where you have provided your consent, we will not disclose your personal information for any other purpose.
Direct marketing and how to opt out
We may use information that we have collected to provide you with information about our products and services that may be of benefit to you. We will not sell or trade your information for marketing or any other purposes.
If you no longer wish to receive such information, you can opt out by contacting us at andrew@andrewmurphy.io or by clicking on an unsubscribe button in one of our marketing emails.
Disclosure of personal information outside of Australia
We may disclose personal information outside of Australia to, for example, third-party suppliers, cloud providers, and infrastructure providers that may be located internationally.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
Using our Website and cookies
When you use or access our Website or Platform, we may collect information about you.
Cookies are small text files that seek permission to be stored on your device when you visit our Website or use our Platform. They help to remember your actions and preferences so we can give you a better user experience and tailor a more personalised experience.
You can control or disable cookies through your browser settings, although some parts of the Website or Platform may not work as expected without them.
How does Wise Wombat secure your information?
We may hold electronic or hard copies of your information. There are a number of steps we take to protect your personal information from misuse, loss, unauthorised access, modification, or improper disclosure.
Links to third-party websites
Our Website or Platform may contain links to websites that may be of interest to our customers. These external links are owned and operated by third parties, and are not covered by this policy or subject to our privacy practices.
Wise Wombat has no control or rights over the contents of any linked website, and thus cannot be responsible for the privacy of any information which you provide when visiting these third-party websites. When accessing external third-party websites, we strongly encourage you to review their privacy policies.
How can you contact us about privacy?
You can email us at andrew@andrewmurphy.io to:
- Seek further information or ask questions about this Privacy Policy.
- Update or correct your personal information. We will need to verify you before you can request your personal information.
- Opt out of receiving our newsletter delivered by email.
- Opt out of our marketing.
- Correct any personal information we may hold about you.
- Make a complaint.
Postal address
Alternatively, you can contact us via our postal address: Wise Wombat, Andrew Murphy Consulting Pty Ltd, PO Box 1882, Taylors Lakes, Victoria 3038, Australia.